Upgrade and maintain sales of an ecommerce website that can manage inventory of 100k products.

The existing ecommerce platform was over 10 years old. Since it was custom built maintenance costs were high and the system was quite unstable.

Through interviews, identified that stakeholders needed a scalable system. Also identified features needed to maintain ecommerce sales on website that would provide data to inform decisions.

Implemented a new platform that could grow, integrate as a Point-of-Sale system in physical stores, and manage inventory. This platform tracked analytics and KPI’s for both the website and in-store salespersons.

Date:
2014-2016

Client:
mrmac.com

Methods:
Product/CX Manager

Roles:
Stakeholder Interviews, Wireframes, Sitemap, Information Architecture, UX Design, Inventory Management